1. Escalation Matrix
| Level | Designation | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|---|
| Level 1 | Customer Care and Support | CA K Naveen Kumar | Flat No. 304, Sai Ranga Enclave, 15th Cross, Electronic City, Bangalore, 560100 | +91-9900014671 | admin@snsstocks@gmail.com | Mon–Fri, 09:00 AM – 05:00 PM |
| Level 2 | Compliance Officer | CA Sreenivasula Reddy | Flat No. 304, Sai Ranga Enclave, 15th Cross, Electronic City, Bangalore, 560100 | +91-9900014671 | snsstockadvisoryservices@gmail.com | Mon–Fri, 09:00 AM – 05:00 PM |
| Level 3 | Principal Officer | CA K Naveen Kumar | Flat No. 304, Sai Ranga Enclave, 15th Cross, Electronic City, Bangalore, 560100 | +91-9900014671 | snsstockadvisoryservices@gmail.com | Mon–Fri, 09:00 AM – 05:00 PM |
| Level 4 | Risk Manager | Dinnepati Sathish | Flat No. 304, Sai Ranga Enclave, 15th Cross, Electronic City, Bangalore, 560100 | +91-9900014672 | snsstockadvisoryservices@gmail.com | Mon–Fri, 09:00 AM – 05:00 PM |
2. Note to Investors
The above details facilitate investors to approach the concerned Research Analyst (RA) before filing a complaint with SEBI.
3. Grievance Resolution Timeline
We aim to resolve all grievances within 21 working days from the date of receipt.
4. SEBI SCORES Platform
If your grievance is not resolved within the stipulated time, you may lodge your complaint with SEBI through the SCORES portal.
5. Online Dispute Resolution (ODR)
If you are not satisfied with the resolution provided, you may access the ODR portal.