1. Step 1: Contact Primary Support
If you are not satisfied with our services, you are requested to first contact your designated representative or consultant from the Research Analyst team.
- You may discuss your concern via call or email.
- We will make our best efforts to resolve the issue within 7 to 10 working days.
- Contact Number: +91-9900014671
- Email: admin@snsstocks@gmail.com
2. Step 2: Escalation to SNS Stocks
If your concern is not adequately resolved at the initial level, you may escalate the matter by writing to SNS Stocks with complete details of your complaint.
- All escalations will be reviewed carefully.
- We aim to provide a detailed response after proper investigation.
3. Step 3: Regulatory Escalation (SEBI SCORES)
If the complaint remains unresolved within 30 days, you may escalate the matter to the regulator, the Securities and Exchange Board of India (SEBI), through the SCORES platform.
SCORES is a centralized online grievance redressal system for investors.
4. Step 4: Online Dispute Resolution (ODR)
If your complaint is still unresolved through SCORES, you may initiate dispute resolution through the ODR portal.
5. Process Overview
- All complaints are acknowledged and reviewed promptly
- Efforts are made to resolve issues in a fair and transparent manner
- Clients will be informed about the status and resolution of their complaint
6. Important Note
- Clients are advised to provide complete and accurate details while lodging complaints
- Resolution timelines may vary depending on the complexity of the issue
- SNS Stocks adheres to SEBI (Research Analysts) Regulations, 2014 for grievance handling