1. Our Vision
To protect the interests of investors by enabling them to understand the risks involved and to invest in a fair, transparent, and secure securities market, while ensuring access to services in a timely and efficient manner.
2. Our Mission
- To establish streamlined procedures for ease of transacting and investing in the securities market.
- To ensure that SEBI-registered intermediaries and regulated entities adhere to their respective Investor Charters, including effective grievance redressal mechanisms.
- To enable investors to understand the risks involved before making investment decisions.
- To ensure fair and equitable treatment of all investors.
- To maintain confidentiality of investor information unless disclosure is required under applicable laws or expressly consented to by the investor.
- To periodically analyse the causes of investor grievances and implement appropriate policy measures where necessary.
- To provide effective alternative dispute resolution mechanisms between investors and Market Infrastructure Institutions/intermediaries.
- To encourage the adoption of innovative and digital solutions in the securities market.
3. Rights of Investors
Investors have the right to:
- Receive fair and equitable treatment at all times.
- Expect timely redressal of grievances registered through SCORES (SEBI Complaints Redress System).
- Receive quality services from SEBI-recognised Market Infrastructure Institutions and SEBI-registered intermediaries/regulatory entities/Asset Management Companies.
- Exit from securities market-related products or services at fair and reasonable terms.
- Access Online Dispute Resolution (ODR) mechanisms for dispute resolution, if required.
4. Responsibilities of Investors
Investors are responsible for:
- Dealing only with SEBI-recognised Market Infrastructure Institutions and SEBI-registered intermediaries/regulatory entities.
- Keeping their contact details (address, mobile number, email ID) and KYC information updated at all times.
- Ensuring that grievances are lodged with the concerned entities within prescribed timelines.
- Ensuring that their accounts are operated solely for their own benefit and not misused.
5. DO's for Investors
- Read and understand all relevant documents carefully before investing.
- Be aware of the Investor Grievance Redressal Mechanism.
- Understand the risks associated with investments in the securities market.
- Regularly review account statements and report discrepancies promptly to the concerned intermediary, stock exchange, or Asset Management Company.
- Be aware of all applicable charges such as brokerage, fees, margins, premiums, etc.
- Maintain proper records of all investment-related documents and transactions.
6. DON'Ts for Investors
- Do not make payments in cash for investments beyond the prescribed regulatory limits.
- Do not share sensitive information such as login credentials, passwords, account details, or Delivery Instruction Slips (DIS) with anyone.